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Privacy Policy

Effective Date: February 1, 2026

At Rendobar, we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

Account Information

  • Email address
  • Name (optional)
  • Company name (optional)
  • Billing information (processed by our payment provider)

Usage Data

  • API requests and responses (metadata only)
  • Render job statistics
  • Error logs for debugging
  • IP addresses and user agents

Content You Submit

  • Video compositions and specifications
  • Media assets (temporarily during processing)
  • Webhook URLs and callback data

2. How We Use Your Information

We use your data to:

  • Provide and improve our video rendering service
  • Process payments and manage your subscription
  • Send service-related communications
  • Analyze usage patterns to improve performance
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Data Retention

  • Account data: Retained while your account is active, deleted within 30 days of account deletion
  • Render jobs: Job metadata retained for 90 days; rendered outputs deleted per your settings (default: 7 days)
  • Media assets: Processed assets are deleted immediately after rendering unless you opt to store them
  • Logs: Retained for 30 days for debugging purposes

4. Data Sharing

We do NOT sell your data. We share data only:

  • With service providers: Payment processors (Stripe/Paddle), cloud infrastructure (Cloudflare, AWS)
  • For legal compliance: When required by law or to protect our rights
  • With your consent: If you explicitly authorize sharing

5. Security

We protect your data with:

  • Encryption in transit (TLS 1.3)
  • Encryption at rest for sensitive data
  • Secure API key management
  • Regular security audits
  • SOC 2 Type II compliance (in progress)

6. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities

To exercise these rights, contact [legal@rendobar.com](mailto:legal@rendobar.com?subject=Privacy Rights Request).

7. Cookies and Tracking

Our website uses:

  • Essential cookies: Required for authentication and security
  • Analytics: Anonymous usage statistics (Plausible Analytics - privacy-focused, no personal data)

We do NOT use advertising cookies or sell data to advertisers.

8. International Transfers

We process data using cloud infrastructure globally. For EU/UK users, we rely on Standard Contractual Clauses for lawful data transfers where applicable.

9. Children's Privacy

Rendobar is not intended for users under 18. We do not knowingly collect data from children.

10. California Privacy Rights (CCPA)

California residents have additional rights under CCPA:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell data)
  • Right to non-discrimination

11. European Privacy Rights (GDPR)

For EU/EEA users:

  • Legal basis: We process data based on contract performance, legitimate interests, and consent
  • Data controller: Rendobar
  • Supervisory authority: You may lodge complaints with your local data protection authority

12. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy questions or concerns:

Email: [legal@rendobar.com](mailto:legal@rendobar.com?subject=Privacy Inquiry)

Address: Rendobar Alexandria, Egypt

Last updated: February 1, 2026