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Refund Policy

Effective Date: February 1, 2026

We want you to be satisfied with Rendobar. This policy explains how refunds work for our video rendering API subscriptions.

Overview

Rendobar subscriptions are billed monthly in advance. Because our service involves immediate resource allocation and usage, refunds are handled on a case-by-case basis following the guidelines below.

Subscription Cancellation

When you cancel:

  • Your subscription remains active until the end of your current billing period
  • You retain access to all features of your plan until expiration
  • No partial refunds are issued for unused time within a billing period
  • Your API keys will stop working at the end of the billing period

How to cancel:

  1. Log into your Rendobar dashboard
  2. Navigate to Settings > Billing
  3. Click "Cancel Subscription"
  4. Confirm cancellation

Refund Eligibility

Full Refunds

You may be eligible for a full refund if:

  • You request a refund within 7 days of your first subscription payment
  • You have not used more than 10% of your monthly render allocation
  • This is your first subscription with Rendobar

Partial Refunds

We may issue partial refunds at our discretion for:

  • Extended service outages exceeding our SLA commitments
  • Billing errors on our part
  • Significant service degradation affecting your business

Non-Refundable

The following are generally not refundable:

  • Subscriptions beyond the 7-day window
  • Accounts terminated for Terms of Service violations
  • Unused renders (renders do not roll over)
  • Charges for overages you've already consumed

How to Request a Refund

  1. Email us at [legal@rendobar.com](mailto:legal@rendobar.com?subject=Refund Request)
  2. Include:
    • Your account email
    • Subscription details (plan, start date)
    • Reason for refund request
    • Any relevant context or documentation

We aim to respond to refund requests within 2 business days.

Processing Time

  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to your original payment method
  • Bank processing times may add additional days

Chargebacks

If you dispute a charge with your bank instead of contacting us:

  • Your account will be immediately suspended
  • We reserve the right to pursue the chargeback
  • Future access to Rendobar may be restricted

We strongly encourage contacting us directly first. We're reasonable people and will work with you.

Enterprise Plans

Enterprise customers with custom agreements should refer to their specific contract terms. Contact your account manager for refund inquiries.

Free Tier

The free tier has no associated charges and therefore no refund policy applies.

Changes to This Policy

We may update this policy with 30 days notice. Changes will be posted here and communicated to active subscribers.

Contact

For billing questions or refund requests:

Email: [legal@rendobar.com](mailto:legal@rendobar.com?subject=Billing Question)

Last updated: February 1, 2026